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Contact / FAQ's
We’re here to help! If you have a query, in the first instance, please email us at info@lwnk.co.uk. If you wish to place an order, please 'Click Here for Pricing' and to be taken to our 'SHOP PAGE' - For Instructions on 'How to Order' click on the following link to be taken to our '3 Step Process' page.
Frequently asked questions
Ordering a Replacement Key
- 01No. A security or key code is not required. We can identify the correct key for most vehicle manufacturers from a clear image of one of the locking wheel nuts or bolts fitted to your vehicle.Please visit our '3 Step Process' page for full instructions.
- 02STEP 1Go to the 'SHOP' page to purchase your 'Locking Wheel Nut Key'. If you have a 'Security Key Code' you can enter it there. If you don't have a 'Security Key Code' follow 'STEP 2' & 3'STEP 2Take an image of one of your Security Nuts/Bolts on the wheel with your mobile phone. Take the image close-up and square-on, so that we can see the Security Pattern Clearly (e.g. image on the 'FAQ Page')STEP 3If you do NOT have a security key code; please take an image of your 'proof of keeper/driver' document and 'ID'. For a list of acceptable documents, please refer to the 'FAQ Page'
- 03Please take the image close-up and straight-on, similar to looking directly at a clock face, so that we can clearly see the detail of the security nut/bolt.Your vehicle may have security nuts/bolts with a keyed pattern on the face, or a shroud around the circumference into which the key slots.Below, you will find examples of security nuts/bolts. Your security nuts/bolts will most likely look completely different from these examples; however, the images will give you a general guide as to how we need the security nuts/bolts to appear in your photographs.Please allow a couple of minutes for the images to load.
- 04To help protect the security of your vehicle and wheels, we may request proof that you are the registered keeper or authorised owner before supplying a locking wheel nut key.Proof of Vehicle Ownership/Keeper status:Please provide ONE of the following:V5C Log Book – Page 1 or 2V5C New Keeper Supplement (Green Slip)Vehicle Finance AgreementVehicle Lease AgreementVehicle Sales ContractMotor Insurance Certificate or ConfirmationRecent Official Service Receipt or Invoice If you have an alternative form of proof of ownership/keeper status, please contact us before sending it so we can confirm whether it is acceptable.Proof of IDPlease provide ONE of the following:Photocard Driving LicenceOld-style Paper Driving LicencePassportBusiness CardEmployee/Company ID CardBus Pass or similar official ID If you have an alternative form of ID, please contact us to confirm whether it is acceptable.Please only provide the documents requested - You may cover or omit any unnecessary personal information that you see fit.
- 05We can supply locking wheel nut keys for most vehicles, including cars, vans and caravans.Please refer to our Shop page for full details. If your vehicle isn’t listed, simply get in touch with a photo of one of the security nuts or bolts on the wheel, along with the vehicle make, model and year, and we’ll be happy to advise.
- 06If you believe your vehicle is fitted with non-standard or aftermarket security nuts/bolts, please contact us before placing your order, as not all aftermarket wheel nut keys are available.Please provide us with a clear image of one of the security nuts/bolts, together with the make, model and year of the vehicle, and any other information you believe may be relevant. This will allow us to identify the correct Locking Wheel Nut Key and confirm availability before you place your order.
- 07If you have a Julian key code or security key code, you can provide this with your order. If you provide a key code, we will not require proof of ownership or ID.However, in addition to providing the key code, we recommend that you email us a supplementary image of one of the security nuts/bolts. This will allow us to cross-reference the code and confirm that it matches the security nuts/bolts fitted to the vehicle.Please only send the image once you have placed your order online, so that you can quote the order number provided at checkout.
- 08If you provide a Wheel Nut Security/Julian Code or Part Number and we process your order using the information supplied, we cannot accept responsibility if the key does not fit the locking wheel nuts/bolts currently fitted to your vehicle. In these circumstances, we cannot provide a replacement key or issue a refund.All locking wheel nut keys are Special Order – Tailor-Made/Custom-Made items and are therefore excluded from cancellation rights applicable to standard distance sales under the Consumer Contracts Regulations (CCR).FREE Cross-Reference ServiceWe offer a FREE cross-reference service to help ensure you order the correct key. Simply provide us with:The Wheel Nut Security/Julian Code or Part Number; andA clear image of the actual locking wheel nut/bolt fitted to your vehicle.We will check the code or part number against the image to confirm that the information supplied matches the locking wheel nuts/bolts currently fitted to your vehicle.We strongly recommend using this free service.If you choose to provide only a Security/Julian Code or Part Number without an image, you do so at your own risk. If the information does not match the locking wheel nuts/bolts fitted to your vehicle, you will be responsible for any resulting incorrect order.Codes and part numbers may not always correspond with the locking wheel nuts/bolts currently fitted to a vehicle. This can happen, for example, if the wheel nuts have previously been replaced, the security code was incorrectly recorded or associated with the vehicle during the Pre-Delivery Inspection (PDI), or the security key/code was subsequently misplaced or incorrectly associated with another vehicle during servicing.
- 09Most Locking Wheel Nut Keys are normally identified on the same day or by the next working day after your order has been received, during our business days and working hours.Please note that our online shop accepts orders 24 hours a day, Monday to Sunday. However, orders are processed Monday to Friday, and dispatch cut-off times vary depending on the Locking Wheel Nut Key ordered.If we require any further information from you regarding your order, we will contact you as soon as possible. This may include requesting the Locking Wheel Nut head diameter, a clearer photograph, or other relevant information.It is important that you provide any requested information as soon as possible to help prevent delays in identifying and dispatching the correct Locking Wheel Nut Key.
- 10URGENT ORDERS: If you require your locking wheel nut key urgently, please contact us before placing your order with the make, model and year of your vehicle along with an image of one of the security nuts/or bolts on the wheel. We can then advise on the anticipated delivery timescale.All delivery timescales are approximate. As many locking wheel nut keys are manufactured outside the UK, meaning we rely on external postal and delivery services over which we have no control. We always endeavour to dispatch and deliver your replacement key as quickly as possible.Any delivery date or timescale provided by us is an estimate only and does not form part of the contract. We cannot accept liability for any loss or damage arising from delays in delivery, regardless of the cause.If the goods are not immediately available when your order is placed, we will dispatch them as soon as they become available, unless you request otherwise in writing at the time of ordering.Stock keys are dispatched directly from us. Where a key is not in stock or is sourced from outside the UK, we reserve the right to have it dispatched directly from an OE UK or European manufacturer as the original/genuine part.
- 11Availability can depend on the product, so it is best to check the relevant listing when ordering. Please contact us firstly to discuss any urgent orders.
- 12Yes, you can choose an alternative shipping address at checkout.
- 13You can pay securely by card when placing an order online.
- 14You can order a replacement locking wheel nut key online from our site. Please go to the '3 Step Process' page for full details/instructions.
- 15If you have not provided a Security Key Code or Julian Code and we’re unable to match your locking wheel nut/bolt to an appropriate key, we’ll issue a full refund, including the original postage charges.Before ordering, please check the ‘Aftermarket’ section of our FAQ. If you believe your vehicle has non-standard or aftermarket locking wheel nuts/bolts, please contact us before placing your order, as keys are not available for all aftermarket types.Our key-matching service is completely free.Once we confirm in writing that we’re unable to supply a suitable key, we’ll confirm your refund by email within 48 hours. The refund will normally be processed within 5–7 working days, or sooner where possible.Incorrect key suppliedIf we make a picking error and send you the wrong key (for example, an incorrect pattern or size), we’ll arrange to send the correct key F.O.C. using the same delivery service selected on your original order.The incorrect key must be returned unused and in its original, intact condition. Please contact us first to obtain a valid return reference code. We cannot accept returns without an authorised return reference.All returns must be approved by LWNK in writing and sent to the return address provided once your return has been authorised.e your return has been authorised.
- 16Please refer to our web page ''Not So Fast' for further information on correctly torqued nuts.
- 17DAMAGE TO LOCKING WHEEL NUT KEYSWe will not be held responsible for any damage to a Locking Wheel Nut Key that occurs during the process of removing locking wheel nuts/bolts where the key has been applied incorrectly, or where the locking wheel nuts/bolts have been over-tightened and/or seized.In such circumstances, the internal security pattern may shear off or become malformed, or the key shaft may break. This is not considered a manufacturing defect but is the result of incorrect use or excessive force, particularly where the locking wheel nuts/bolts have been over-tightened using an impact wrench or air gun when the wheels have been fitted.Similar damage may also occur where the security wheel nuts/bolts themselves are damaged, worn or otherwise in poor condition.
- 18For certain vehicle makes and models, such as Nissan, we may require the wrench/socket size of the standard hexagonal wheel bolts. Please follow the instructions below.Wrench/Socket SizePlease provide the wrench/socket size for the standard hexagonal wheel bolts as 17 mm, 19 mm or 21 mm. This measurement is essential for identifying the correct key style.If you do not know the required size, please let us know and we can provide instructions on how to measure it.Measuring the Standard Hexagonal Wheel BoltsPlease measure the standard hexagonal wheel bolts – not the locking wheel nut/bolt.If your vehicle was supplied with a wheel wrench: Please confirm the wrench size, e.g. 17 mm, 19 mm or 21 mm. The size is normally stamped on the side of the wrench.If you do not know the wrench size: Measure the opening of the wrench from flat side to opposite flat side internally, in millimetres.If you do not have a wheel wrench: Measure one of the standard hexagonal wheel bolts from flat side to opposite flat side externally, in millimetres. Alternatively, if you have access to a socket set: Simply try a selection of 17 mm, 19 mm and 21 mm sockets over one of the standard hexagonal wheel bolts to determine which size fits correctly.Please only provide the above information if we specifically request it after receiving your order. This information may not be required for your particular vehicle.
- 19Not all Land Rover/Range Rover keys are available. Before placing your order please email an image of one of the security nuts on the wheel so that we can advise further.
- 20The Company shall not be liable for any loss or damage caused by or arising from any circumstances beyond the Company’s reasonable control, including, without limitation, government regulations or orders, war, civil disorder, fire, flood, drought, tempest, theft, industrial disputes, delays by suppliers, carriers or other subcontractors, or the inability to obtain materials, labour or manufacturing services from usual sources.
- 21Please email us a photo of one of the security nuts or bolts on the wheel, along with the vehicle make and model, and we’ll be happy to advise you further.
- 22As we operate solely online, we do not offer customer collection facilities. However, we do offer express delivery options so that you can receive your key quickly.
- 23The Chinese vehicle market is constantly evolving, with new models being released regularly. Please email us a photo of one of the security nuts or bolts on your wheel, and we’ll check availability for you.
- 24Sorry, we do not supply Citroen or Peugeot locking wheel bolt keys.
- 25We can provide locking wheel nut keys for the majority of Vauxhall vehicles. However, we cannot supply keys for the latest-style (PSA) design.Please see the example below of the type of Vauxhall locking wheel bolt for which we cannot supply a key. If you are unsure, please email us an image, and we will be happy to advise you further.
- 26Most VW vehicles have plastic dust caps covering the wheel bolts, including the security bolt.Using a small screwdriver or similar tool, carefully insert it into the centre of each cap and gently flick it off.You’ll find four standard hexagonal bolts underneath, which we don’t need to see, along with the security bolt. The security bolt will be round and has a unique keyed pattern on its face.
- 27Yes. Please place the order in your name and then email us the required information, such as an image of the security wheel nut/bolt and any relevant proof of ownership etc.
- 28Most locking wheel nut keys are identified the same day or by the next working day after your order is received, during our business hours.Our online shop is open 24 hours a day, Monday to Sunday, but orders are processed Monday to Friday. Dispatch cut-off times vary depending on the locking wheel nut key ordered.If we need any additional information to identify your key, we’ll contact you. This may include a clearer image or the diameter of the locking wheel nut/bolt head.Please provide any requested information as soon as possible to avoid delays in identifying and dispatching the correct key.
- 29This Privacy Policy describes our policies and procedures regarding the collection, use and disclosure of your information when you use our Service. It also explains your privacy rights and how the law protects you.We use your Personal Data to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.We will never share your Personal Data with any individual or organisation that is not connected with the processing of your order.Interpretation and DefinitionsInterpretationThe following definitions shall have the same meaning regardless of whether they appear in the singular or plural.DefinitionsFor the purposes of this Privacy Policy:Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to LWNK, Lichfield Business Village, The Friary, Lichfield, WS13 6QG.Cookies are small files placed on your computer, mobile device or other device by a website. Cookies may be used for a variety of purposes, including storing details of your browsing activity on that website.Country refers to the United Kingdom.Device means any device that can access the Service, such as a computer, mobile phone or tablet.Personal Data means any information that relates to an identified or identifiable individual.Service refers to the Website.Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals engaged to facilitate the Service, provide the Service on behalf of the Company, or perform services related to the Service or Products supplied or sold by the Company.Usage Data refers to data collected automatically, either generated through the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.Website refers to LWNK, accessible from www.lockingwheelnutkeys.co.uk.You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.Collecting and Using Your Personal DataTypes of Data CollectedPersonal DataWhile using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you for the purpose of providing you with a Locking Wheel Nut Key.Personally identifiable information may include, but is not limited to:Email addressFirst name and last nameTelephone numberAddressIdentification documentationVehicle details and proof of registered keeper or ownershipUsage Data Usage DataUsage Data is collected automatically when you use the Service.Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.Tracking Technologies and CookiesWe use Cookies and similar tracking technologies to monitor activity on our Service and store certain information. You have the option to decline or accept the use of Cookies when accessing our Website.The tracking technologies we use may include tags and scripts to collect and track information and to improve and analyse our Service.Cookies or Browser CookiesA Cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent.You can find more detailed information about Cookies by visiting:All About CookiesUse of Your Personal DataThe Company may use Personal Data for the following purposes:To provide and maintain our Service, including monitoring the usage of our Service.For the performance of a contract: To develop, comply with and fulfil the purchase contract for products, items or services you have purchased, or any other contract with us through the Service.To contact you: To contact you by email, telephone, SMS or other equivalent forms of electronic communication regarding updates or informative communications relating to the functionalities, products or contracted services, including security updates where necessary or reasonable for their implementation.To manage your requests: To respond to and manage your requests to us. How We Store Your Personal InformationThe Company does not retain or store Personal Data such as identification documentation or vehicle ownership/keeper documentation longer than is necessary for the purposes set out in this Privacy Policy and for the performance of our contract with you.Once we have completed your order, any identification documentation and vehicle ownership/keeper documentation will be deleted and removed from our server.We will only retain and use your Personal Data to the extent necessary to comply with our legal obligations, for example, where we are required by law to retain certain information, to resolve disputes and to enforce our legal agreements and policies.Transfer of Your Personal DataYour information, including Personal Data, may be processed at the Company's operating offices and in any other locations where the parties involved in the processing are located.Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to such transfer.The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organisation or country unless adequate controls are in place, including appropriate measures for the security of your data and other personal information.We will never share your Personal Data with any individual or organisation that is not connected with processing your order.We will never share your Personal Data with any individual or organisation for marketing purposes.Disclosure of Your Personal DataOther Legal RequirementsThe Company may disclose your Personal Data in the good-faith belief that such action is necessary to:Comply with a legal obligationProtect and defend the rights or property of the CompanyPrevent or investigate possible wrongdoing in connection with the ServiceProtect the personal safety of Users of the Service or the publicProtect against legal liability Payment DetailsWe do not store credit card details, nor do we share customer details with any third parties that are not connected with processing your order.Changes to This Privacy PolicyWe may update our Privacy Policy from time to time.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.Contact UsIf you have any questions about this Privacy Policy, you can contact us:By email: info@lwnk.co.uk
- 30INCORRECT LOCKING WHEEL NUT KEYSIn the unlikely event that your Locking Wheel Nut Key is found to be incorrect due to a picking error, where you, the customer, have not provided a security key code, we will replace the Locking Wheel Nut Key free of charge.If you receive an incorrect Locking Wheel Nut Key, please do not attempt to use it, as doing so may impair or damage the internal security pattern. We will require the incorrect Locking Wheel Nut Key to be returned to us.Please note that the incorrect Locking Wheel Nut Key must be returned in its original, unused and re-saleable condition. If the key has been used, damaged or otherwise impaired, it cannot be returned for a full refund. In such circumstances, we will replace the incorrect Locking Wheel Nut Key free of charge, but we reserve the right to charge for the original key if it has been used, damaged or impaired.All Replacement Locking Wheel Nut Keys are Special Order items and are classified as Custom-Made/Tailor-Made to order. As such, they do not fall within the standard Distance Selling Regulations (DSR) or Consumer Contracts Regulations (CCR) cancellation provisions. Therefore, Replacement Locking Wheel Nut Keys cannot be returned within 14 days simply because you no longer require the item or have changed your mind.However, if you wish to cancel an order that has been received but has not yet been processed or dispatched, a £4.99 Handling Charge will apply to cover costs already incurred by us in administration and processing, including Credit/Debit Card merchant fees, which are non-refundable to us.Subject to our written agreement, LWNK may, at management discretion, cancel your order and issue a refund less the £4.99 Handling Charge.Please note that orders which have already been processed and/or dispatched cannot be cancelled. Once an order has been processed and/or dispatched, the order is considered completed and cannot be cancelled or refunded, subject to any statutory rights that may apply.INCORRECT ITEMSIf you receive an incorrect item, please notify us in writing within 48 hours by emailing info@LWNK.co.uk and quoting your order number.Please provide as much detail as possible regarding why you believe the key is incorrect. For example, please advise whether the internal security pattern appears to be incorrect and/or whether the size of the key is incorrect. This information will enable us to investigate the issue and, where appropriate, rectify the order.Please do not attempt to use the key, as we cannot accept responsibility for returned items that have been used or damaged.CUSTOMER-SUPPLIED SECURITY CODES AND PART NUMBERSPlease note that if you have supplied us with a Wheel Nut Security Code, Part Number or Julian Code, and the wheel nut key subsequently proves to be incorrect for the actual security wheel nuts/bolts fitted to the vehicle, we cannot accept responsibility where you have chosen not to provide a supplementary image of the actual security wheel nut/bolt for cross-referencing.Our cross-referencing service is provided FREE OF CHARGE and is recommended to ensure that the code or part number supplied matches the actual security wheel nuts/bolts fitted to the vehicle.If you choose to provide us solely with a Wheel Nut Security Code, Part Number or Julian Code and this information proves to be incorrect or does not correspond with the security wheel nuts/bolts fitted to the vehicle, you will be responsible for the resulting incorrect key.All Locking Wheel Nut Keys are classified as Special Order items and are supplied as Custom-Made/Tailor-Made items. Therefore, where an incorrect security code or part number has been supplied by the customer, the key cannot be returned or refunded solely because the supplied information was incorrect.MANUFACTURER AND AFTERMARKET KEYSWe supply both original manufacturer (OE) and aftermarket Locking Wheel Nut Keys. We do not fabricate or manufacture the Locking Wheel Nut Keys ourselves.RETURNSAll returns must be agreed in advance by LWNK via written email confirmation. Returns will only be accepted where an appropriate Returns Reference Number has been issued.Once a return has been authorised, you will be provided with the appropriate returns address and any further instructions required for the return.
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